Delivery Times
Standard Delivery (Free)
- Timeframe: 8-13 business days
- Orders over £150: Free shipping
- Orders under £150: £2.99
Important Information
Processing
- All orders are processed within 1-2 business days
- Orders placed after 2:00 PM (GMT) will be processed the next business day
- We do not process orders on weekends and bank holidays
Tracking
- Tracking code will be sent via email within 48 hours after processing
- Track your order through our portal or directly on the postal service website
Delivery
- We deliver Monday to Saturday
- Delivery attempts: up to 3 attempts
- After failed attempts, the product will be available for collection at your local post office for 18 days
Delivery Restrictions
We currently deliver only to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland).
We do not deliver to:
- Post Office Boxes (PO Boxes)
- Military addresses (BFPO)
- Remote islands requiring additional shipping charges
Delay Policy
We understand that international delivery times may vary due to:
- Customs procedures
- Weather conditions
- Local holidays
- High parcel volumes
If your order doesn't arrive within the estimated timeframe:
- Contact us after the maximum timeframe (13 business days for standard delivery)
- We will investigate the status with our logistics partners
- We will offer a resend or full refund if the product is lost